It is simple. Browse our collection, choose your dress, select your hire period and dates, and complete your booking. Your dress will be dispatched via Australia Post Express Post and arrive freshly cleaned and ready to wear.

Please take a moment to read the care instructions included with your order. While your dress arrives cleaned and prepared, some garments may require a light steam before wearing — particularly if they have been folded during transit. If steaming is needed, please use a garment steamer where possible and keep it at a safe distance from the fabric. Avoid applying a direct iron to delicate materials, embellishments or beading. If you do not have a steamer, hanging the dress in a steamy bathroom is a safe alternative. When in doubt, err on the side of caution — the fabric will thank you.

After your event, place it back in the provided packaging and lodge it at your nearest Australia Post counter using the prepaid return label included. We handle the cleaning — you just enjoy the moment.

Every dress is available on either a 4-day hire or an 8-day extended hire. We recommend the 8-day option for customers outside NSW metro, or in regional, rural or territory areas — it gives plenty of time for your dress to arrive and for you to enjoy it without any last-minute stress.

Your hire period begins on the date your dress is delivered to you — not the date it is dispatched. Your return date is calculated from delivery day.

Yes — once your booking is confirmed, your dates are blocked in our calendar. No one else can borrow your dress during your hire period. Your moment is secured.

Extensions are not guaranteed as the dress may be booked by another customer immediately after your hire period. If you think you may need more time, we recommend booking the 8-day hire from the outset. Please contact us as soon as possible if your circumstances change.

In the rare event that your dress becomes unavailable — due to damage from a prior hire or loss in transit — we will contact you immediately and offer either a suitable substitute garment of equivalent or greater value, or a full store credit valid for 12 months. We will always do everything we can to find you something beautiful in time for your event.

All garments are dispatched via Australia Post Express Post. Express Post delivery and return postage is included in every hire — there is nothing extra to pay for standard parcels under 5kg.

Next business day delivery is available within the Australia Post Express Post network, which covers metro areas of Sydney, Melbourne, Brisbane, Adelaide, Hobart, Launceston and Canberra. Outside these areas — including all regional, rural and territory locations — delivery times vary.

We recommend selecting a delivery date 1 to 2 days before your event for customers within the Express Post network. For customers outside NSW metro, or in regional, rural or territory areas, we strongly recommend a minimum 8-day booking window — meaning your dress should arrive at least 8 days before your event.

Delivery timeframes are estimates and once a parcel is with Australia Post, transit times are outside our control. This is why we strongly recommend building a buffer into your booking dates. If something goes wrong on our end — such as a dispatch error — please contact us immediately and we will do everything we can to help.

For parcels up to 5kg, Australia Post Express Post applies a flat national rate — no surcharge regardless of your location. If a parcel exceeds 5kg, zone-based pricing may apply and any additional charge will be communicated at checkout before payment is processed.

Everything you need is included in your order. Simply:

• Place your dress back into the provided packaging
• Attach the prepaid express return label
• Lodge it over the counter at your nearest Australia Post
• Keep your lodgement receipt until your bond is refunded

Your dress must be lodged at Australia Post before 12:00pm (midday) on your scheduled return date. If your return date falls on a Sunday or public holiday where Australia Post is closed, your deadline automatically moves to the next available business day — before midday on that day.

No — professional cleaning is included in every hire. Please do not attempt to wash, dry clean, steam or spot clean the garment yourself. Simply return it as-is and we take care of the rest.

We understand that plans can change — but timely returns are important to us and to the next customer waiting for their moment. Late fees apply from the moment your return deadline passes:

• Standard & Premium Collections: $50 per day, per garment
• The Vault: $100 per day, per garment

Late fees may be deducted from your security bond.

The bond protects our garments — and the customers who borrow them after you. It is held as a deposit and is fully refundable, provided the dress is returned on time and in the condition it was received. The vast majority of customers receive their bond back in full.

Bond amounts vary by collection:

Once we receive and inspect your garment, we aim to release your bond within 5 business days. In all cases, your bond will be returned within 14 business days of us receiving the dress. If there is a delay — for example, if a cleaning or damage assessment is needed — we will let you know promptly.

Your bond may be partially or fully withheld if the garment is returned late, damaged, stained by spray tan or cosmetics, altered in any way, or with adhesive products applied directly to the fabric. Normal wear is completely expected — we are not here to penalise anyone for wearing a dress.

Our Try-On Service lets you borrow a dress for 24 hours before committing to a hire booking — so you can check the fit, colour and feel at home before your event. It is particularly recommended for formals, weddings, black-tie events and first-time customers.

• First garment: $65
• Second garment: $45

If you go on to book a hire for the same garment within 5 days of the end of your try-on period, a $20 credit is applied toward your hire fee. Try-on fees are non-refundable.

A refundable bond applies to all try-on bookings and will be returned once the dress is back with us and inspected.

Please note that during peak periods we cannot always guarantee the dress will be freshly cleaned for your try-on — however we will endeavour to ensure it is presented in the best possible condition.

No — a try-on does not reserve the dress for a future date. Hire bookings always take priority. If you love it, we recommend booking your hire as soon as possible after your try-on to secure your date.

Availability cannot be guaranteed as hire bookings always take priority. We will always do our best to accommodate your try-on request and will let you know promptly if a substitution or delay is needed.

Please also note that during peak periods we cannot always guarantee the dress will be freshly cleaned for your try-on — however we will endeavour to ensure every garment is presented in the best possible condition.

Yes — a refundable bond applies to all try-on bookings. It will be released once the dress is returned to us and inspected. Bond amounts are the same as for hire bookings and are based on the collection the garment belongs to.

Each listing includes detailed measurements, size guides, fabric information and photographs. We strongly recommend reading all garment details carefully before booking. If you are between sizes or unsure about fit, our Try-On Service is the best way to check before committing.

We do not offer refunds or credits for fit preference, size selection or change of mind — which is exactly why we offer the Try-On Service. We encourage all customers, especially first-timers and those booking for significant events, to try before they hire.

We do everything we can to represent colours accurately, but slight variations can occur due to photography, lighting and screen settings. If colour is critical to your decision — for example, to match a bridesmaid palette — we recommend using our Try-On Service before confirming your booking.

No — garments must not be altered under any circumstances, including pinning, hemming, cutting or any other modification, temporary or permanent. Unauthorised alterations may result in repair or replacement charges deducted from your bond.

Please inspect your garment as soon as it arrives. If you notice any damage, incorrect sizing or any other concern, contact us within 12 hours of delivery and before wearing the garment. We cannot accept damage claims after this window or after the dress has been worn.

You can, but please take extra care. Spray tan, self-tanning products, bronzers, body oils and heavy makeup can cause staining that is difficult or impossible to remove. Any staining caused by these products may result in additional cleaning, repair or replacement charges. If you are planning to use spray tan, we recommend doing so several days before your event and allowing it to fully develop before wearing the dress.

No — please do not apply fashion tape, body tape, garment glue or any adhesive product directly to the garment. Adhesive residue can damage delicate fabrics and may result in repair or replacement charges.

Accidents happen — please contact us as soon as possible. Depending on the extent of the damage, repair or replacement charges may apply and may be deducted from your security bond. Where damage cannot be repaired, the replacement charge will be the full retail cost of the dress. We will always provide you with a clear assessment before any charges are applied.

Yes — cancellations are accepted and we issue store credits rather than refunds. The amount credited depends on how far in advance you cancel:

Once your dress has been dispatched, no credit can be issued. Store credits are valid for 12 months from the date of issue.

We understand that life happens. Event cancellations, illness and personal circumstances are not grounds for a refund outside our standard cancellation policy. If your event changes, cancel your booking as early as possible to maximise the store credit you receive — it will be valid for 12 months and can be used for your next moment.

The Vault is our private collection of the most coveted, limited-release and hard-to-find pieces — chosen for the moments that deserve something truly exceptional. These are not publicly listed. They are available by private enquiry only, for customers who are looking for something a little more special.

The Vault is available by private enquiry via WhatsApp or email. Reach out to us directly to discuss availability, your event and what you are looking for — and we will take it from there. All Vault enquiries are handled personally and with complete discretion.

The same hire conditions apply, with the following differences for Vault pieces:

• Security bond: $250
• Late fee: $100 per day, per garment
• Enhanced inspection on return
• Additional replacement costs may apply given the nature of these pieces

We reserve the right to request identification and to decline Vault enquiries at our discretion.