It is simple. Browse our collection, choose your dress, select your hire period and dates, and complete your booking. Your dress will be dispatched via Australia Post Express Post and arrive freshly cleaned and ready to wear.

After your event, place it back in the provided packaging and lodge it at your nearest Australia Post counter using the prepaid return label included. We handle the cleaning — you just enjoy the moment.

Every dress is available on either a 4-day hire or an 8-day extended hire. We recommend the 8-day option for customers outside NSW metro, or in regional, rural or territory areas.

Your hire period begins on the date your dress is delivered to you — not the date it is dispatched.

Yes — once your booking is confirmed, your dates are blocked in our calendar. No one else can borrow your dress during your hire period. Your moment is secured.

Extensions are not guaranteed as the dress may be booked by another customer immediately after your hire period. If you think you may need more time, we recommend booking the 8-day hire from the outset.

In the rare event that your dress becomes unavailable, we will contact you immediately and offer either a suitable substitute garment of equivalent or greater value, or a full store credit valid for 12 months.

All garments are dispatched via Australia Post Express Post. Delivery and return postage is included in every hire.

Next business day delivery is available within the Australia Post Express Post network (metro Sydney, Melbourne, Brisbane, Adelaide, Hobart, Launceston and Canberra). Outside these areas, delivery times vary.

We recommend selecting a delivery date 1 to 2 days before your event for customers within the Express Post network. For customers outside NSW metro or in regional areas, we strongly recommend a minimum 8-day booking window.

Delivery timeframes are estimates and once a parcel is with Australia Post, transit times are outside our control. This is why we strongly recommend building a buffer into your booking dates.

For parcels up to 5kg, Australia Post Express Post applies a flat national rate. If a parcel exceeds 5kg, zone-based pricing may apply and any additional charge will be communicated at checkout.

• Place your dress back into the provided packaging
• Attach the prepaid express return label
• Lodge it over the counter at your nearest Australia Post
• Keep your lodgement receipt until your reservation fee is refunded

Your dress must be lodged at Australia Post before 12:00pm (midday) on your scheduled return date. If your return date falls on a Sunday or public holiday, your deadline automatically moves to the next available business day.

No — professional cleaning is included in every hire. Please do not attempt to wash, dry clean, steam or spot clean the garment yourself.

Late fees apply from the moment your return deadline passes:

• Standard & Premium Collections: $50 per day, per garment
• The Vault: $100 per day, per garment

Late fees may be deducted from your reservation fee.

The reservation fee protects our garments — and the customers who borrow them after you. It is held as a deposit and is fully refundable, provided the dress is returned on time and in the condition it was received.

Fee amounts vary by collection:

Once we receive and inspect your garment, we aim to release your reservation fee within 48 hours. In all cases, it will be returned within 5 business days of us receiving the dress.

Your fee may be partially or fully withheld if the garment is returned late, damaged, stained by spray tan or cosmetics, altered in any way, or with adhesive products applied directly to the fabric. Normal wear is completely expected.

Our Try-On Service lets you borrow a dress for 24 hours before committing to a hire booking — so you can check the fit, colour and feel at home before your event.

• First garment: $65
• Second garment: $45

A $20 credit is applied toward your hire fee if you book within 5 days of your try-on. Try-on fees are non-refundable.

No — a try-on does not reserve the dress for a future date. Hire bookings always take priority.

Yes — a refundable reservation fee applies to all try-on bookings. It will be released once the dress is returned and inspected.

Each listing includes detailed measurements, size guides, fabric information and photographs. If you are between sizes or unsure about fit, our Try-On Service is the best way to check before committing.

We do not offer refunds or credits for fit preference, size selection or change of mind — which is exactly why we offer the Try-On Service.

We do everything we can to represent colours accurately, but slight variations can occur due to photography, lighting and screen settings.

No — garments must not be altered under any circumstances. Unauthorised alterations may result in repair or replacement charges.

Please inspect your garment as soon as it arrives. If you notice any damage, contact us within 12 hours of delivery and before wearing the garment.

You can, but please take extra care. Spray tan and self-tanning products can cause staining that is difficult to remove. Any staining may result in additional cleaning, repair or replacement charges.

No — please do not apply fashion tape, body tape, garment glue or any adhesive product directly to the garment.

Please contact us as soon as possible. Repair or replacement charges may apply and may be deducted from your reservation fee. We will always provide a clear assessment before any charges are applied.

Yes — please contact us as soon as possible at hello@ourcloset.com.au.

Cancellations within 48 hours of placing your booking are eligible for a full refund of the rental fee.

Cancellations after 48 hours are not eligible for a cash refund. In exceptional circumstances — such as serious illness or bereavement — we may at our discretion issue a store credit valid for 12 months.

Once your dress has been dispatched, no refund or credit can be issued. Your refundable reservation fee is always returned separately upon garment return and inspection.

Event cancellations, postponements and personal circumstances are not grounds for a refund outside our standard cancellation policy. Please cancel within 48 hours of booking if you can — to be eligible for a full refund.

The Vault is our private collection of the most coveted, limited-release and hard-to-find pieces — available by private enquiry only.

The Vault is available by private enquiry via WhatsApp or email. Reach out to us directly to discuss availability and your event.

The same hire conditions apply, with the following differences:

• Reservation fee: $250
• Late fee: $100 per day, per garment
• Enhanced inspection on return
• Additional replacement costs may apply